Twitter users are in one of these 3 categories


Image Source: stockunlimited.com

Steven Van Belleghem wrote a post on the SocialMediaToday blog that is really on the mark.

The Bar Crowd 

In his post, Steve describes a typical bar scenario. People talking in groups about all sorts of things. The topics change frequently, and every now and then one particular subject of discussion goes through the whole bar.

And like any bar, there is usually a diverse bunch of people:

Regulars

  • Seen frequently and have something useful, or interesting to offer to the conversation.
  • Move easily between groups.

Sellers

  • Usually in the bar just to sell something.
  • May enter a conversation,but usually, it has one purpose,
  • Easy to spot.

Self-Promoters

  • Appear in the bar every three months or so with the one goal of promoting themselves.
  • Leave straight away.

 

Here’s Steven’s original post: When on Twitter, Act Like You’re in a Bar

Want to learn more?

Below are a selection of resources that I personally feel are relevant to this blog post, and will allow you to get more in-depth knowledge. I do earn a commission if you purchase any of these, and for that I am grateful. Thank you. (Important Disclosure)

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A great customer service example

NZPost has a tracking facility (as most postal services do). One of their offerings with this tracking service is to send automated tweet notifications from a Twitterbot when the status of a tracked item changes. Pretty cool, definitely handy. 

To set this up requires “following” @nzposttracking. You are automatically followed back and send you a direct message when the status changes.

On the Twitter homepage I got to read some of the public tweets that this account has been sending out…

 

Great Customer Service Example - NZPostTracking_tweets

 

These “friendly” tweets that were sent out, for “routine maintenance“, made me smile.

 

automated smile

 

 


Recommended Reading
(Important Disclosure)


 

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The best no-bullshit "Rules of Networking"

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The question was asked, on Quora,  “How do I get better at networking?

There were 38 answers. The response that got the most upvotes, was the one by Zach Freedman. Someone who tells it like it is. His response was certainly different from the other responses, and garnered the most comments (and, as mentioned, upvotes)…

  1. Networking is bullshit. You don’t “network”, you meet people. Get out of the results-oriented mindset and enjoy the conversations. Be a goddamn human about it. Put down your phone, because…
  2. Comfort zones are bullshit. The only network worth having is one that has a diverse group. Wide and shallow is the name of the game. With a wide network, you have more interesting conversations, more options for solving problems, and more ears on the ground to spot trends. Grow some balls, leave your silo, and make friends with people who are utterly unlike you. Twitter and Facebook shield you, which is why…
  3. Social media is bullshit. Talk to people in the real world. A lot. Expand your options using meetups, clubs, mixers, and getting friends to drag you along to their social stuff. Try and talk to everyone at the event. Ignore your business cards, because…
    Business cards are bullshit. There’s exactly one reason to use a card – you take their card because you want to follow up on something they said. They like old Benzes and you have a friend who collects them? Ask for their card, write “Connect w Jeff re Benzes” on the front, pocket the card, and follow up with it. Don’t give out your card unless asked, because…
  4. “Let’s talk later” is bullshit. They’ll never follow up with you. The ball is firmly in your court. If the conversation went well, call them back within two days, link them with what you wrote down, and check in every two weeks or so. Two weeks?! Yes, because…
  5. You never stop selling. You never stop shipping. Your life is vibrant, fascinating, and fast-moving. Every week, you have new people to connect and new developments to tell others about. And you do so.

Your regular contact builds friends. Your excitement makes them want to listen. Your activity spreads the word that you get things done.

Conversations aren’t “How are you doing? Fine, how are you?” They’re real, visceral, and worthwhile. Most importantly, you’re actually helping people, and that’s why you start networking in the first place.

 You can read the original in Quora here.

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The disadvantage of a whiteboard…

Fingernails-scratching-a--007
 

 
 

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Test Driving the Bottlenose

It’s amazing how you can stumble upon things. In reviewing the results of a Google Alert for “Hootsuite”, I came across a reference to a new Twitter client called “Bottlenose“.

Bottlenose looks like a pretty powerful tool. You can read about it in this post on allthingsd.com, and check out, on the Bottlenose site, the “tour” of its features.

I have just signed up, and I’ve got to admit, it looks impressive. I understand that the beast is still in BETA, and that there are a few limitations, but I am going to give it a good try out over the next couple of weeks.

I’ll let you know how things go…

  • Bottlenose Begins to Unstealth
  • Spivack’s Bottleno.se Built To Match Scale of Exploding Message Stream
  • Crimson Hexagon Partners with HootSuite to Provide Social Insight and Engagement for Enterprises
  • Struggling to Keep Up with Social? Try These Tools
  • Bottlenose: Fighting Information Overload With a Smarter Social Media Dashboard
  • Bottlenose 2.0 Dives Into The Visual Social Web
  • Bottlenose 2.0 Is a 6th Sense for the Social Web
  • Bottlenose 2.0: Taming The “Share-pocalypse” With A Smarter Social Media Dashboard
  • Bottlenose is a social media dashboard that makes sense of the stream (invites)
  • Can Bottlenose help prevent the social sharepocalypse?

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(Social) Networking

Recently I read a post that resonated with me.

It was written by Charles Blakeman, and he questioned what was so special about social networking.

With his permission I have included his blog post below…

When we use the phrase Social Networking, do we really get it?

I’m not at all opposed to online networking – I use it all the time to build relationships, but no matter what medium you use to connect with people, it’s not about CONTACTS, but meaningful and lasting CONNECTIONS. It’s ALWAYS about being social. So maybe I don’t get it.

“Social networking” is the apparent standard description of online networking. But how is it that “social networking” is somehow just an online thing? I get business from my neighbors, my family, my bicycling friends, my golf friends, my business friends, my clients, and from people I meet in a restaurant, as well as from people on Twitter and Facebook.

“SOCIAL” networking is a great idea, in fact it’s the only way to network, by being social, not salesy – making friends and meeting needs. But most people who do offline or online networking aren’t social about it at all. Most networking opportunities are simply a place to collect business cards and try to sell things to people, which is why most serious business people with a true network and lasting connections don’t show up at networking events.

They’re too business doing real social networking – playing golf with a friend, hosting a small and intimate wine tasting at their house, having a cup of coffee with a few business associates, riding a bike with a half dozen others, or meeting with their very committed referral network. And in all this, their objective is to serve people and meet THEIR needs, which is the opposite of most classic networking strategies.

When truly social business people move online, they have no interest in networking, but in building a network, and they don’t focus on contacts, but on lasting connections. Twitter and Facebook look the same to them as a cup of coffee with a few friends – they’re focused on trying to serve others and see how they can push them forward, not on selling things to everyone that says hello.

So I’m confused. If “social networking” is something you do online, then what is connecting a friend with a potential employee for her, or meeting someone over a cup of coffee – is that “unsocial networking”?

The communications medium is not the magic. The willingness to serve other people where they are at, not where I want them to be, and to get them to their goals are the keys to the business kingdom. No matter what the medium, I will get farther by serving people than selling to them.

I can’t bring myself to call either online or offline networking “social networking” because it implies there are types of good networking that aren’t social. If people don’t like me, they won’t buy from me. What part of building a network SHOULDN’T be social? Maybe I just don’t get it.

More of Charles excellent posts can be read on the businessblogs site here

  • Social Networking: Why?

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Learning about Klout

One of the people I follow on twitter is Shadeed Eleazer (@mrshadeed). He’s a cool guy and blogs about the digital world. He also creates video blogs.

One of the ones I watched recently was about Klout. He talks about what it is and how it works.

Definitely worth 3 minutes and 48 seconds of your time to view/listen to it.

[dailymotion id=xk605d]

  • Klout? (lpicquet.wordpress.com)
  • Klout Now Measures Social Influence On Google+ (techcrunch.com)
  • An Interview with Klout. Do You Love It or Hate It? | Kyle Lacy – Social Media and Digital Marketing (kylelacy.com)

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What if St Peter knew your Klout Score?

 

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Oh – the humility. Dilbert on Twitter

How many people have ever felt like this?…

dt_c110719

 

 

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I’m new here

new

Ok – so I got myself a Google+ account.

Now I have to get used to using it.  I’ve never done Facebook (and was damn proud of it), so this side of the online social media world is new to me.

What I mean, is that I had gotten used to checking my Twitter stream regularly, and kept an eye on Delicious’ “Recent” bookmarks (to see if anyone else had found anything interesting), but Google+ … well that was new for me.

So – I caught myself smiling when I saw a post on Google+ by someone that I had inadvertently “invited” when I had included him in one of my “Circles”. His comment was:

Ok, here we go…another social obligation. I wonder what the chance of me maintaining G+ as well as my Blog, Twitter, Facebook, etc.

I felt exactly the same way (with the exception of Facebook).

At the same time, I was hitting the Random button on the xkcd site, and came across this:

 

Note: I never waste my time with social media at work

 

 

  • What Are Companies Saying About Social Media In The Workplace? [Infographic]
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  • 20 Social Media Infographics – From Celeb Twitter Trees to Facebook Page Celebrations (TrendHunter.com)
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